Terms of Use

Effective date: July 11, 2026

These Terms of Use ("Terms") govern your access to and use of the website located at directcarehq.com (the "Site") and the consulting services and digital products offered through it. The Site is owned and operated by MarketGrowth CX LLC, a California limited liability company doing business as DirectCare ("DirectCare," "we," "us," or "our"). By accessing the Site, requesting a consultation, or purchasing a digital product, you agree to be bound by these Terms. If you do not agree, do not use the Site.

1. Who We Are

DirectCare provides operations and information technology consulting to owners and service providers of Intermediate Care Facilities for the Developmentally Disabled (ICF/DD-H and ICF/DD-N) and related direct care businesses, and sells digital products such as document templates.

MarketGrowth CX LLC dba DirectCare
1401 21st Street
Sacramento, CA 95811
Email: support@marketgrowth.io

2. Not Legal, Medical, or Licensing Advice

Our consulting services and digital products are provided for general informational and operational purposes only. They do not constitute legal advice, medical advice, or an official interpretation of licensing regulations, and they do not create an attorney-client, clinician-patient, or similar professional relationship. Licensing requirements change and are applied at the discretion of regulators. We do not guarantee that use of our services or products will result in licensure, survey approval, deficiency clearance, or any other regulatory outcome. You are responsible for verifying all requirements with the California Department of Public Health, the Department of Health Care Services, regional centers, and your own legal counsel.

3. Digital Products and License

Purchases of digital products (including the ICF/DD Program Plan Template) grant you a limited, non-exclusive, non-transferable license to use the product for the internal business purposes of a single facility or organization. You may customize the product for your own use. You may not resell, redistribute, sublicense, publish, or share the product, in original or modified form, with any third party other than regulators reviewing your own facility's documents.

4. Payments and No-Refund Policy

All sales of digital downloads are final. Because digital products are delivered immediately and cannot be returned, we do not offer refunds, exchanges, or credits on digital downloads, except where a refund is required by applicable law. Please review the product description carefully before purchasing.

Payments are processed by Stripe. We do not receive or store your full payment card details. If you believe you were charged in error (for example, a duplicate charge or a failed delivery), contact us at support@marketgrowth.io and we will investigate in good faith.

5. Consulting Services

Consulting engagements, including scope, fees, deliverables, travel expenses, and timelines, are governed by a separate written agreement or proposal between you and DirectCare. The free consultation is informational only and creates no engagement or obligation for either party. On-site services outside a 30-mile radius of San Jose, California may require client-paid travel expenses as agreed in advance.

6. Your Responsibilities

7. Intellectual Property

The Site and all content on it, including text, graphics, logos, templates, and digital products, are owned by MarketGrowth CX LLC or its licensors and are protected by copyright and other intellectual property laws. Except for the license granted in Section 3, no rights are transferred to you.

8. Disclaimer of Warranties

THE SITE, SERVICES, AND DIGITAL PRODUCTS ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT ANY TEMPLATE OR DELIVERABLE WILL SATISFY ANY REGULATOR'S REQUIREMENTS.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, MARKETGROWTH CX LLC AND ITS MEMBERS, OFFICERS, AND CONSULTANTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, OR DATA, ARISING OUT OF OR RELATED TO YOUR USE OF THE SITE, SERVICES, OR DIGITAL PRODUCTS. OUR TOTAL AGGREGATE LIABILITY FOR ANY CLAIM WILL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

10. Indemnification

You agree to indemnify and hold harmless MarketGrowth CX LLC and its members, officers, and consultants from any claims, damages, or expenses (including reasonable attorneys' fees) arising from your use of the Site, services, or digital products, your violation of these Terms, or your facility's regulatory compliance.

11. Third-Party Services

The Site uses third-party services, including Stripe (payments) and Web3Forms (form processing). Your use of those services is subject to their own terms and privacy policies. We are not responsible for third-party services.

12. Governing Law and Disputes

These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles. Any dispute arising under these Terms will be resolved exclusively in the state or federal courts located in Sacramento County, California, and you consent to their jurisdiction.

13. Changes to These Terms

We may update these Terms from time to time. The updated version will be posted on this page with a revised effective date. Continued use of the Site after changes take effect constitutes acceptance of the updated Terms.

14. Contact

Questions about these Terms: support@marketgrowth.io, or write to MarketGrowth CX LLC dba DirectCare, 1401 21st Street, Sacramento, CA 95811.